Vacant Position for Customer Support Representative in Sale Department

 Virtual Bay is looking for Customer Support Representative for the sale department.
The responsibilities for the position are:
Answer calls professionally to provide information about services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders.
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Managing a team of representatives offering customer support.
Overseeing the customer service process
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent Service knowledge to enhance customer support.

Job-type: Full-time
Salary Package: 30k to 35k
Job timings: 11 to 7
Interested candidates may share their updated resumes at hr@virtualbay.co